: views from the Hill

Monday, January 21, 2002


Arguing now with attbi.com over why I deserve my promised billing credit of "two-days-credit-for-every-day-without-service after the changeover from @Home" for the twenty-seven days in December that my cable modem was non-functioning.

attbi.com says my problems had naught to do with the switchover, that the problems appearing when they did was just an amazing coincidence of timing and I don't deserve the credit.

I argue. They repeat their stance. I argue.

If they're selling "good will" along with their assets, their buyer is paying too much.