: views from the Hill

Wednesday, July 20, 2005

Hey! Hey! Auntie K! (Comcast update)

1 p.m. Thursday. The supe promises to be out with two techs and they'll see what they can see.

The door buzzed at 1 p.m. and his nibs went down to see who it was.

"Maybe it's the Comcast guy who was supposed to show up tomorrow, showing up a day early," I said helpfully.

"I don't think so," he replied.

But, by golly ...

The Comcast supe was at our doorstep. A tech was finding a place for the van to park and joined him just minutes later.

The supe and the tech checked out this and that and followed cables that went nowhere. Checked under the stairs. Checked up on the roof. They finally found a "good" cable and the supe left, knowing that another tech was showing up, leaving the tech who was already there to connect my cable modem and the new tech to connect the TV.

After much spittering and sputtering, things began to gel.

Tech #2 left for another installation -- well, actually, a disconnect for non-payment -- and Tech #1 continued trying to get me connected. Amidst some confusion, including a work order that called for "platinum" cable TV service when we'd ordered "basic" (and had the earlier work order to prove it), we finally got settled.

I have my high-speed internet connection, and his nibs has the contact phone number for the supe. "Call if you have any problems, so you won't have to go through the 800 #."

Yay, hooray!

Next time Auntie K comes to visit, she'll have her high speed connection and when the younger younger guy arrives later this week, he'll at least have a basic TV connection.

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